FAQ & Troubleshooting
Below are some of
the most Frequently Asked Questions pertaining to PCCA's Patient Portal. Answers are retrieved by clicking on the
"+" key. Please contact one of our offices with any other questions and we will be happy to assist
+ What is a Patient Portal?
+ Why is using a Patient Portal important?
+ Is there a fee to use the Patient Portal?
+ What software/hardware is required?
+ How do I register for the Patient Portal?
+ Can my spouse and I use the same e-mail address to request an invitation?
+ How do I access PrimePATIENT® ?
+ Can I pay my bill online?
+ Can I ask an emergent question through the Patient Portal?
+ How will I know if I have new information in my Portal account?
+ Why don't I receive e-mail notifications when new messages are sent to me?
+ What do I do if I forget/misplace my username or password?