Pulmonary & Critical Care Associates, P.C.

 

Patient Information


 Pulmonary & Critical Care Associates, P.C., Shelby Township Office Building PCCA St. Clair Shores Building Pulmonary & Critical Care Associates, P.C., Sterling Heights Office Building Pulmonary & Critical Care Associates, P.C., Roseville Office Building

Shelby Twp.

 St. Clair Shores  Sterling Heights  Roseville


After Hours Calls

For a life-threatening medical emergency, call 911 immediately, or use an urgent care facility if appropriate. If an emergency room visit is required, please use a hospital facility where our physicians are on staff, and call the office for instructions to reach the physician on call.

For urgent, after-hours matters, please call the office you visit most frequently. Upon calling the office, you will be directed to the PCCA physician on-call. The on-call physician will not authorize routine refills, provide pain medication or give test results, as they do not have access to your medical file.

For non-emergent matters, such as messages or questions for your provider, appointment requests or cancellations, prescription refills and samples, please use our patient portal. Portal messages will be returned by our staff the next business day, and frequently require less "back and forth" on the telephone to complete your request. For patient's who do not have access to our patient portal, each Pulmonary & Critical Care Associates, P.C., office is equipped with voicemail. Voicemail messages will be returned by a member of our staff the next business day.


Appointments and Refills

The easiest and quickest way to request or cancel an appointment, or to refill a prescription, is via our patient portal. The portal will ensure your requests are routed to, and addressed by, the appropriate PCCA staff. Using the patient portal for these requests allows you to communicate with the office any time of the day or night, rather than being restricted to "normal practice hours".

When calling to make an appointment, you will be asked a series of questions about your condition. Please be specific when describing your symptoms. Please have your insurance information available when you call. You will be told if you need a referral from your primary care physician. If a referral is required, it is necessary that you have this information to us at the time of your visit.

If you are calling to refill a prescription, please call at least 48 hours in advance. When you call, you will be placed into our automated refill system. Please have the name and phone number of your pharmacy available, along with your prescription information. Your request will be reviewed by your physician, who can authorize the refill. Refill requests will  be handled during routine business hours Monday through Friday.


Contacting Your Physician

Messages regarding acute or urgent issues will be addressed promptly.

Messages for routine matters can also be completed via our patient portal. Messages are given to PCCA physicians on a daily basis at the end of the day. Your doctor or a member of the PCCA medical staff will return your call. Please understand that to properly diagnose and treat most medical conditions an examination is necessary. If acutely ill, you will likely be instructed to go to your local Emergency Department.

We have
4 locations throughout southeast lower Michigan


Shelby Township
50505 Schoenherr Road

Suite 290
Shelby Twp., MI 48315
Phone: 586-314-0080
Fax: 586-731-6253
     >>  Map  << 
 


St. Clair Shores
25319 Little Mack
St. Clair Shores, MI 48081
Phone: 586-772-5550
Fax: 586-772-1706
 
>>  Map  <<


Sterling Heights
44344 Dequindre
Suite 410
Sterling Heights, MI 48314
Phone: 586-262-5100
Fax: 586-262-5096
      >> Map <<
 


Roseville
25689 Kelly Road
Suite 100
Roseville, MI 48066
Phone: 586-445-5995
Fax: 586-445-5977
 
 >> Map <<